gym at Hotel Modena in China
Modena by Fraser Putuo Shanghai

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    Frequently Asked Questions

    COVID-19 FAQ

    Do you have stepped up cleaning protocols for hotels in locations where there are confirmed COVID-19 cases?

    All our properties are monitoring the local situation closely and following the protocols and policies implemented. We have been working closely with the relevant health authorities in all affected markets, to ensure that precautionary measures are undertaken at all our properties. Our staff and guests are also encouraged to reach out to the management should they feel unwell or display any related symptoms. 

    Are your properties being block-booked by the government/used as quarantine facilities?

    None of our properties are being used as a quarantine facility at the moment. Frasers Hospitality is continuously monitoring the situation and remains in direct contact with the local government to ensure that communication remains open and that the most relevant information given to our guests and staff is up-to-date. 

    What happens if another guest in the same property is infected with COVID-19 during my stay? What kind of help and support can I expect from the property?

    We have instituted a stringent set of protocols and precautionary measures to ensure that you remain safe at all times. All of our staff are also well equipped and trained to handle such situations. We constantly remind all guests and staff to remain vigilant, practice good hygiene, and to immediately seek immediate medical attention if they are feeling unwell. Please be assured that our team is always on ground to offer the necessary assistance in times of crisis or uncertainties. 

    Are there screening measures in place for guests and staff?

    Anyone (guests, staff, visitors and vendors alike) entering the property premises will have to undergo temperature screening and adhere to stringent safe distancing measures in place. 

    What are the sanitation routines and policy in place now due to COVID-19?

    We are actively monitoring the Centers for Disease Control and Prevention and World Health Organisation for the latest policies. All our properties have heightened their preventive measures and our staff are well-informed to assist guests to ease any anxieties. This includes, but not limited to:

    • Intensified cleaning and sanitizing of public spaces and facilities
    • Clear and instructional guides/poster placed throughout to facilitate safe distancing requirements
    • Contactless payment options made available
    • Availability of masks, sanitizers and thermometers upon request
    • Daily security and temperature checks of staff and guests
    • 24/7 management support team to implement any additional and immediate measures recommended by health authorities

    Has Frasers Hospitality been awarded with any hygiene accredition?

    At Frasers Hospitality, we have painstakingly and methodically implemented requirements above and beyond what is mandated by the WHO and relevant authorities. All of our properties, in their respective regions, are working towards acheiving the necessary accredition set out by the local authorities. 

    Are you accepting new check ins/ reservations?

    We are always ready to welcome you. Our properties will operate and accept reservations in accordance to local regulations. Restrictions, if any, will vary accordingly. For reservations enquiries, please contact us at reservations.global@frasershospitality.com or the property directly.

    What happens to my reservation should a property decides to close temporarily?

    The property will reach out to you as soon as they can should any reservations be affected in the event of changing local regulations.

    How do I know if the property I have booked with will close temporarily?

    Due to the developing situation of COVID-19 and its uncertainties, we will work alongside you to allay any concerns you may have with regards to your reservations. The concerned property will be in touch with all guests that have a upcoming reservation. To find out more of the property, please contact us at reservations.global@frasershospitality.com or visit the property website for more information. 

    Which of your properties are open?

    We are constantly monitoring the developing COVID-19 situation globally and we remain guided by the directives set out by the relevant authorities on all leisure and non-essential businesses. Most of our properties continue to remain open with heightened measures in place for the safety of our guests and staff. 

    Do you accept foreign guests who are not affected by the travel restrictions and are seeking alternative accommodations?

    We welcome all guests in accordance to local regulations and recommendations. For reservation enquiries, please contact the property directly.

    Do you accept foreign guests who are not affected by the travel restrictions and are seeking alternative accommodations?

    We welcome all guests in accordance to local regulations and recommendations. For reservation enquiries, please contact the property directly.

    Are there any documentations or requirements for me to stay your properties? Are there any groups of people who are restricted from staying at your property?

    Our properties operate in adherence to local regulations and recommendations hence, requirements and restrictions will vary accordingly. For more information, please contact the property directly.

    How do I cancel or amend corporate / group reservations?

    For cancellations within a short notice or 24 hours prior to arrival, please contact the property directly for immediate assistance.

    Can I cancel or amend my reservation that was booked via third-party or online travel agents?

    Bookings made via third-party or online travel agents should be referred to the booking vendor directly for more information on their cancellations / amendments policies.

    Can I cancel or amend my reservation that was booked directly via your website? 

    Free cancellation without any penalty charge.

    Are facilities open for usage? If not, when will they be open for use?

    As we adhere to safe distancing directives set out by the relevant authorities, most on-site recreational facilities such as Swimming Pool, Gym, Restaurant, Steam and Sauna remain close at the moment. In common public areas such as the Lobby and Residents' lounge, minimal gatherings and interactions are encouraged. We strongly urge our guests and staff to join us in our effort to flatten the curve.

    Safe distancing signage are in place for facilities that remain open which all guests are reminded to adher to. For more enquiries on facilities and operational hours, please contact the property or visit the website for more information.

    Can I request for reduced contact services (eg. housekeeping) as I prefer to minimise unnecessary contact?

    Yes of course. We continue to offer a range of flexible services to our guests, depending on their needs.

    Will breakfast and F&B services be available? How are they handled?

    Most, if not all of our F&B facilities remain open only for takeaway or delivery. Guests or patrons are spaced a distance apart at all times (i.e. within the premise and when queuing). To minimise unnecessary interactions, dine-in service is not allowed. We do, however, provide in-room dining services and other delivery alternatives.

    With these newly minted measures in place, how different will my stay experience be?

    Our properties are keeping pace with the changes in local advisories and extending flexibilty where needed. We remain commited to maintain the highest standards of hygiene, cleanliness and service for your well-being and safety. Our staff dedicates to ensure that your stay continues to be memorable and comfortable at all times. 

    Reservations

    Where can I find the best rates?

    You may find this information at our Offers page or contact us at reservations.putuo-shanghai@modenabyfraser.com.

    Facilities & Services

    Are there fitness facilities provided?

    There is 24/7 fully-equipped gym on the 2nd floor of the property.

    Is there wireless Internet?

    Complimentary Wi-Fi access is available in rooms and around the property.

    What is the check-in time?

    The check-in time is 14:00 hours.

    What is the check-out time?

    The check-out time is 12:00 hours.

    What time is breakfast served?

    Breakfast is served from 07.00 to 10.00 am daily, at the Breakfast Lounge on the 2nd floor, and is chargeable at CNY78 per person.

    What are the available dining options?

    An all-day dining restaurant is located within the property and in-room dining is available as well. For recommendations on dining options in and around town, talk to our Client Relations Executives or check out our Gastronomy page

    Are laundry services provided?

    A 24/7 laundromat is available and is coin-operated at CNY25 per wash cycle.

    What are the types of bed provided?

    Queen and twin-size beds are provided according to the residence types.

    Are baby cots and extra beds available?

    Extra beds are available at CNY200 per day, whereas complimentary baby cots are available upon request.

    Are newspapers provided?

    Local and international newspapers are provided.

    Does the property come with wheelchair access features and facilities?

    We do not have apartments specifically designed for wheelchair access; however there is ample room to allow for wheelchair mobility.

    Is on-site parking available and what is the cost?

    On-site parking is available complimentary for our guests.  For visitors, parking is chargeable from second hour onwards, at CNY8 per hour, up to CNY64 for full-day parking.  

    Is airport shuttle service provided?

    We regret that there is no complimentary airport shuttle service provided.

    What are the reception operating hours?

    The reception operates 24 hours daily.

    Can I leave my luggage with the property before the check-in time?

    Yes, you may leave up to 2 pieces of luggage per room with our concierge.

    Location

    How do I get to the residence?

    You may take Metro Line 7 and alight at Langao Road Station.  Alternatively, please arrange for a limousine with us prior to arrival or call a cab.

    Vicinity

    What are some of the key attractions in Shanghai?

    There are lots to sightsee and do while in Shanghai, from arts, wildlife, sports, nightlife and more. Please visit our Attractions page, or talk to our Client Relations Executives who will recommend according to your areas of interest.

    Where can I go for shopping?

    Shanghai is a shoppers’ paradise. Approach our friendly Client Relations Executives or visit our Shopping page, for recommendations on places that you should not miss.

    Policies

    What is your Cancellation Policy?

    1. Free cancellation without any penalty charge for less than 30 days
    2. For cancellation of reservations of more than 30 days, notice must be given 48 hours prior to arrival date to avoid three-night cancellation charges.

    What is the maximum number of guests allowed in each residence type?

    1. Loft Studio Deluxe/Executive/Premier –  2 adults
    2. Loft Two Bedroom Deluxe –2 adults and 1 child
    3. Loft Two Bedroom Executive –3 adults
    4. Loft Two Bedroom Premier –4 adults
    5. Loft Studio Deluxe Twin –4 adults

    Are pets allowed?

    We regret that pets are not allowed within the property compound.

    Address: No. 1, Lane 58, Tongchuan Road, Putuo District, Shanghai 200333, China
    Tel:+86 (21) 6147 8888 | Fax:+86 (21) 6173 0888
    Email:sales.putuo-shanghai@modenabyfraser.com
    Reservations: reservations.putuo-shanghai@modenabyfraser.com

    Address: Modena by Fraser Putuo Shanghai,No. 1, Lane 58, Tongchuan Road,Putuo District, Shanghai 200333, China | Tel: +86 (21) 6147 8888 | Fax: +65 6933 9888
    Email:sales.putuo-shanghai
    @modenaresidence.com

    Reservations: reservations.putuo-shanghai
    @modenaresidence.com

    TripAdvisor users rated our fully furnished serviced apartments in Putuo Shanghai 4.5 out of 5 from 289 reviews.

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