Frequently Asked Questions
Facilities & Services
Are there fitness facilities provided?
There is 24/7 fully-equipped gym on the 2nd floor of the property.
Is there wireless Internet?
Complimentary Wi-Fi access is available in rooms and around the property.
What is the check-in time?
The check-in time is 14:00 hours.
What is the check-out time?
The check-out time is 12:00 hours.
What time is breakfast served?
Breakfast is served from 07.00 to 10.00 am daily, at the Breakfast Lounge on the 2nd floor, and is chargeable at CNY78 per person.
What are the available dining options?
An all-day dining restaurant is located within the property and in-room dining is available as well. For recommendations on dining options in and around town, talk to our Client Relations Executives or check out our Gastronomy page
Are laundry services provided?
A 24/7 laundromat is available and is coin-operated at CNY25 per wash cycle.
What are the types of bed provided?
Queen and twin-size beds are provided according to the residence types.
Are baby cots and extra beds available?
Extra beds are available at CNY200 per day, whereas complimentary baby cots are available upon request.
Are newspapers provided?
Local and international newspapers are provided.
Does the property come with wheelchair access features and facilities?
We do not have apartments specifically designed for wheelchair access; however there is ample room to allow for wheelchair mobility.
Is on-site parking available and what is the cost?
On-site parking is available complimentary for our guests. For visitors, parking is chargeable from second hour onwards, at CNY8 per hour, up to CNY64 for full-day parking.
Is airport shuttle service provided?
We regret that there is no complimentary airport shuttle service provided.
What are the reception operating hours?
The reception operates 24 hours daily.
Can I leave my luggage with the property before the check-in time?
Yes, you may leave up to 2 pieces of luggage per room with our concierge.
How do I get to the residence?
You may take Metro Line 7 and alight at Langao Road Station. Alternatively, please arrange for a limousine with us prior to arrival or call a cab.
What are some of the key attractions in Shanghai?
There are lots to sightsee and do while in Shanghai, from arts, wildlife, sports, nightlife and more. Please visit our Attractions page, or talk to our Client Relations Executives who will recommend according to your areas of interest.
Where can I go for shopping?
Shanghai is a shoppers’ paradise. Approach our friendly Client Relations Executives or visit our Shopping page, for recommendations on places that you should not miss.
What is your Cancellation Policy?
- For cancellation of short-stay reservations, notice must be given 24 hours prior to arrival date to avoid one-night cancellation charges.
- For cancellation of reservations of more than 30 days, notice must be given 48 hours prior to arrival date to avoid three-night cancellation charges.
What is the maximum number of guests allowed in each residence type?
- Loft Studio Deluxe/Executive/Premier – 2 adults
- Loft Two Bedroom Deluxe –2 adults and 1 child
- Loft Two Bedroom Executive –3 adults
- Loft Two Bedroom Premier –4 adults
- Loft Studio Deluxe Twin –4 adults
Are pets allowed?
We regret that pets are not allowed within the property compound.